Custom kit - Once you have signed off your final designs and confirmed your bulk order quantities we will request a 50% deposit to secure your order. Once your order is ready to ship we will be touch to organise the remaining 50% balance.
Delivery & Lead Time
Delivery for BULK club orders is absolutely free, there are no hidden charges on top of what you have been quoted for your custom kit. Lead-time is typically 6 weeks though can be 8 to 10 weeks for some of the higher end collections.
Custom kit -If your garment is not as described or has any manufacturing defect please return it to us and we will either repair or replace no questions asked.
Returns and Exchanges
1. Custom kit - Each piece of custom clothing is designed with care based on our customers preference of colour and style and carries their names and logos, unfortunately due the bespoke nature of custom clothing we cannot accept any returns that aren't warranty related, this does not affect your statutory rights.
2. Retail items- Change your mind ? don't worry, we have a 30 day returns policy on all items bought from our web store. We will be happy to refund any products as long as they are fit for resale, have the original packaging intact and tags attached and are in new condition- free from any marks or stains from fitting.
Items can only be exchanged for replacements of the same value, determined by our online pricing at the time of exchange. If exchanging for a different size or colour advertised at a higher price, the difference will need to be paid before the exchange can be completed.
Refund costs (applying to Retail items only)
If you request a refund, you will be responsible for domestic or international shipping back to Spin11. We will issue a refund for the merchandise price minus shipping costs incurred and any fees that are charged by the store.
Exchange costs (applying to Retail items only)
If you request an exchange, you will be responsible for domestic or international shipping back to Spin11.
Custom orders policy
We are here to offer you the best advice possible and to help you choose the right clothing options for you and your friends. Once you have decided on your products selection and confirmed the sizes quantities and designs, you will be required to pay a 50% deposit to place your order, once your order is ready to be shipped, we will be in touch for the remaining 50% balance.
Custom orders cancellations
If you have a change of heart and wish to cancel your order after your deposit has been paid unfortunately you will forfeit your deposit. If the production process has begun you will be required to pay the outstanding 50% balance also.
We all know how tricky it can be to organise your club order, collect payments, chase the members. For larger clubs (10+ members) we offer an online ordering system - our TEAM STORE. How does it work? We set up a unique to your club online store, share the access link with the team manager/admin, who then shares it with the members. Within the pre-agreed time frame members can login and place their orders & process payments online. Email confirming the order will be sent to each member after the order is processed. After the store gets closed, one merged club order is sent to production -6 weeks time. Within this timeframe members will be contacted with updates on the status of the order. The order can be shipped to 1 address in bulk, for the team to distribute to individuals- that's FREE of charge. We can also offer individual shipping to each member- for an extra P&P fee per person. Team Store can be a great help allowing for a hassle free ordering system and it works perfect for larger clubs, where minimum quantities will be met with no problem. For smaller clubs, or if minimum quantities agreed are not reached by the members, the club will be required to order extra items in order to reach minimum/agreed quantity / price point. It's important for the club manager to establish level of interest before the team Store is active, as we don't issue refunds to members, in case minimum quantities were not reached- the club will be obliged to top up the order.
For more information on how the Team Store works, please contact us firstname.lastname@example.org